Last Updated: 10/05/2024

Welcome to Luxe Pods N’ Cases! These Terms of Service (“Terms”) govern your use of our website and services, including purchases made through our WooCommerce dropshipping store, which sources products from AliExpress suppliers based in China. By accessing or using luxepodsncases.com (the “Site”), you agree to these Terms in their entirety.

1. Overview

This website is operated by Luxe Pods N’ Cases. Throughout the site, the terms “we,” “us,” and “our” refer to Luxe Pods N’ Cases. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including additional policies referenced herein.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction through your use of the Site.

3. Dropshipping Terms & Supplier Information

Luxe Pods N’ Cases operates as a dropshipping store, meaning we do not stock or manufacture products ourselves. Instead, we source our products from third-party suppliers, specifically AliExpress suppliers based in China.

• Supplier Delays: Shipping times and product availability are subject to the supplier’s conditions, location, and stock levels. Delivery times may be longer than traditional eCommerce orders as products are shipped directly from our suppliers in China.
• Product Descriptions: All product descriptions, images, and specifications are provided by our AliExpress suppliers. We do our best to ensure accuracy, but we do not guarantee that product descriptions or images will always be up to date or error-free.

4. Order Placement & Fulfillment

• Order Processing: Orders are processed and fulfilled by AliExpress suppliers. Processing times generally range from 1-5 business days, after which the product will be shipped directly to the customer.
• Shipping & Delivery Times: Given that orders are fulfilled from China, shipping times may vary significantly based on the customer’s location. Average delivery times typically range from 10-45 business days, depending on the destination and shipping method selected.
• Order Tracking: Once your order is shipped, we will provide a tracking number so you can monitor the progress of your shipment. However, tracking updates may experience delays or inconsistencies due to the international nature of the shipping.

5. Pricing, Payments & Fees

• Pricing: All prices on our Site are in U.S. Dollars (USD) unless otherwise stated. Prices for our products may change without notice, and we reserve the right to modify or discontinue products without prior notification.
• Customs, Duties, and Taxes: As our products are shipped from international suppliers, particularly from China, any applicable customs fees, taxes, or duties imposed by your country will be the sole responsibility of the customer. We encourage customers to check with their local customs office for more information about potential additional costs.
• Payment Methods: We accept various forms of payment including PayPal, major credit cards, and other methods as listed at checkout. Payment is required in full at the time of order placement.

6. Returns & Refunds

Our Return & Refund Policy is governed by the following:

• Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Return Process: Customers must contact us within 30 days of receiving their item to initiate a return. Returns must be sent back to our warehouse (which may vary depending on the supplier) as per the instructions we provide. Please note that return shipping costs are the responsibility of the customer.
• Refund Process: Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be credited back to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

For detailed information, please refer to our [Return & Refund Policy](link to policy).

7. Shipping Policy

Please refer to our [Shipping Policy] for detailed information. Keep in mind that orders ship directly from China, and international delivery may take longer than standard eCommerce shipping.

8. Incorrect or Damaged Items

If you receive an incorrect or defective item, please notify us immediately by emailing us at luxepodsncases@gmail.com. To resolve the issue, we may request a photo of the item you received. Upon verification, we will either reship the correct product or issue a refund.

9. Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

10. User Conduct

You agree not to:

• Use our site for any illegal purpose.
• Interfere with the proper functioning of our website.
• Attempt to gain unauthorized access to any part of our site or systems.
• Harass, abuse, or harm others using our services.

11. Intellectual Property

All content on luxepodsncases.com, including but not limited to text, graphics, logos, and images, is the intellectual property of Luxe Pods N’ Cases or our suppliers, and is protected by international copyright laws. You may not reproduce, distribute, or use any content without explicit permission from us.

12. Limitation of Liability

We make no guarantees regarding the quality, accuracy, or reliability of any product purchased through our Site, as we rely on third-party suppliers for product fulfillment. To the fullest extent permitted by law, Luxe Pods N’ Cases shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or from products purchased through the Site.

13. Indemnification

You agree to indemnify, defend, and hold harmless Luxe Pods N’ Cases and its affiliates from any claims, liabilities, or expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or assume any responsibility for the content or policies of these third-party sites.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page and will take effect immediately. Your continued use of the site following any changes indicates your acceptance of the new Terms.

16. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

17. Contact Information

For any questions regarding these Terms of Service, please contact us at:

• Email: luxepodsncases@gmail.com

Thank you for shopping with Luxe Pods N’ Cases!